Welcome Letter

Congratulations on having one of the best built websites in your industry!  Your website has been built to be Search Engine Friendly and adheres to the guidelines of the major search engines for design and code.  Thank you for entrusting your business with us!  We will work hard to drive results for you in all aspects that we manage for your account.

Below you will find the information useful as it pertains to your new site with Elite Designs. 

+++ WEBSITE STATISTICS

This will show you how many unique visitors came to your website, how often they visited, and how many pages they viewed and so much more.  Click here to get to your web stats: 

http://stats.elitedesignsltd.com/awstats.pl?config=www.lakeforestortho.com

Important things to look for on your website stats are:

-          How many people added your website to their favorites list (Look in the box titled Miscellaneous)

-          What Spiders / Robots visited your site from Google (googlebot), Yahoo (Inktomi or Yahoo Slurp), & MSN (MSNBot) (Look in the box titled Robots/Spiders visitors)

-          How many Unique Visitors, Visits, & Page Views (ignore Hits & Bandwidth)

-          What are your Top Viewed Pages on your website?  (Look in the box titled “Pages-URL”)

-          How many visitors did other sites send your way?  Maybe you are advertising on another site, find out how much traffic they brought to your site. (Look in the box titled “Connect To Site From” and look at Links from an external page)

-          What Keyphrases are people typing into the search engines and then clicking to your website?  (Look in the box titled Search Keyphrases)

Each box shows the TOP 10, click on FULL LIST to view all results for a box 

+++ WEBMAIL

To get to your WebMail click here:

http://mail.lakeforestortho.com

Use the username and password that was provided to you. 

We support WebMail as the main email client for our hosting packages.  If you use Outlook, Outlook Express or another email client to retrieve email and need support please contact your networking person.  If you do not have one we have quite a few professionals that we recommend around the world that can help you with networking, connecting your IPhone, Palm, or Blackberry to your computer, setting up email on a pc or a mac.

+++ WEBSITE LOGIN

To log onto your website please go here: http://www.lakeforestortho.com/toolbox

Use the username and password that was provided to you. 

+++ The Sandbox

Every site we build has a Sandbox area for a content manager to play and get adjusted to the system before updating live sections of the site.  A client is given access to their Sandbox once they have registered and taken one of our classes.

http://www.lakeforestortho.com/sandbox 

+++  The Toolbox

Every site we build has a Toolbox area which contains information on how to access your web stats, webmail, and any other special reports that we may have created custom for you.

http://www.lakeforestortho.com/toolbox 

 +++ UPDATING YOUR WEBSITE ON YOUR OWN

If you would like to update your website on your own we highly recommend taking one of our classes so that you are familiar with the system and the functionality. Our class schedule is posted here and space is on a first come first serve basis:

http://www.elitedesignsltd.com/refresher 

We also teach private lessons as well for a slightly higher fee if you are interested.

+++ DOMAIN NAMES

Your website domain name ( www.yourcompanyname.com ) can be managed by us or by a third party source.  We charge a flat rate of $35 per year and that automatically renews your domain name as well for that year.  If you have your domain name with another registrar or company and would like to transfer it to us to manage the cost is $35 to transfer it and it renews the domain name for another year.  If your domain name is managed by Elite, your credit card on file will automatically renew the domain name yearly for $35.00. 

Elite became certified as a domain registrar to protect our clients best interest.  You can register new domains or transfer your domain to our services on your own at http://www.WindyCityWebNames.com .  It is important that if you are managing your domain name or a third party service that your name is renewed so that your website does not go down.  

Currently your domain name is:

__ - Managed by us

XX - Managed by you - www.lakeforestortho.com

__ - Managed by a third party client

Your domain name is:   www.lakeforestortho.com

+++ SSL Certificate

If your website uses ecommerce to sell products, services, or subscriptions on your site your users are protected by an SSL Certificate.  The yearly cost of the SSL Certificate is $100.00 and will automatically renew to your credit card every 365 days. 

+++ WEBSITE SUPPORT

Moving forward please log your support requests to our support board so that whomever is on staff can respond to your requests promptly.  You must sign up for a user account on our site in order to post to the support board: http://www.elitedesignsltd.com/support

When logging a request please indicate your domain name and attach any files or supporting material so that we may quote you properly.  By adding your request to the support board it will streamline the process so that your task is accomplished in the quickest and most accurate format possible.  We also offer monthly support contracts for clients that offer a discounted hourly rate depending on how many hours of service you subscribe to monthly.

+++ SERVER UPDATES

If you’d like server updates please Subscribe to the Server Updates bulletin board here (you must be signed in to subscribe):

http://www.elitedesignsltd.com/support

+++ EMERGENCY SUPPORT

If there is an emergency with your website please call 1-877-330-6390 and follow the prompts.  If a support person does not pick up the line please leave a message as this will page whomever is on call.

+++ INTERNET MARKETING

Now that you’ve built the website does not necessarily mean that they will come.  Your website will need a marketing plan and goals.  Elite can work with you on your specific marketing needs whether your target audience is local or on the other side of the world.  We work with several local marketing streams, pay per click on Google, Yahoo, & MSN, pay per call, video ads, mobile ads, monthly newsletters, press releases, and other marketing verticals.  We also install Analytics into our clients’ websites that have an internet marketing contract in place.  Analytics is like website statistics turbo charged.  It shows us more closely what keywords people have typed in, what ads they click, company names of people visiting your site, and so much more.  Our internet marketing clients receive a report monthly between the 5th-15th of the month detailing how their marketing campaigns are doing and how their natural search engine optimization is working.

+++ SEARCH ENGINE RESULTS

Wondering when you will see the search engines begin to index your content and for you to come up high for your keywords in your industry?  This takes time and could take anywhere from 3 months to 1 year (we’ve had clients indexed after a month of going live).  This will depend on several factors including what technology your old website was built in, if you are doing internet marketing, are you driving traffic to the site, and so many other factors.

+++ NEWSLETTER BLASTS

Elite can send out your monthly newsletters for you and track who’s opened the email, who’s clicked on a link, who’s sent it to a friend, who’s email bounced or did not go through, and many other reports.  We even have a copywriter on staff so if you’d like to have us write your electronic newsletter for you monthly and send it out to your email list we can do that too.

+++ PRESS RELEASES

Some of our sites that we build have a Press Releases or News section.  Often it can be too time consuming for our clients to keep this up to date.  We have several PR agencies that we have worked with that we can recommend that will handle your press releases and send us copies so that we can update your website.  FRESH CONTENT is well fed upon by the search engines.

+++ PRINT MATERIALS

Elite has designers on staff that can come up with amazing creations for business cards, post cards, discount cards, flyers, sales sheets, brochures, magnets, and so much more.  Our pricing for print can be found here: http://www.elitedesignsltd.com/cards

+++ SUCCESS STORIES & TESTIMONIALS +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

We love to hear the success that our clients have had with our websites and marketing techniques.  If you have a story you’d like to share with us we’d love to hear it. 

++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

THANK YOU AGAIN FOR CHOOSING ELITE!  WE LOOK FORWARD TO A LONG RELATIONSHIP WITH YOU!